Client Care and Complaints

We strive to provide you with a first class service in accordance with the client care and service standards contained in our terms and conditions which will be supplied to you when you first instruct us.

Our client care partner is Andrew Isitt. If you have any reason to make a complaint about the service we provide to you which you have been unable to resolve directly with the person acting for you, you should in the first instance write to:

Andrew Isitt
Client Care Partner
EDC Lord and Co
One The Square Heathrow
Southall Lane
Middlesex UB2 5NH

Or by e-mail to:

We operate a client complaints procedure where your complaint will be acknowledged within 2 working days and we will investigate your complaint and provide you with a final response within a maximum of 8 weeks.

If you are not satisfied with our final response, then you can make a complaint within 6 months to the Legal Ombudsman whose address is:
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, Tel No. 0300 555 0333.